Help

How to use

Help

Frequently Asked Questions

1. How do I book an airport shuttle service?

Book online directly through www.duesseldorf-flughafentransfer.de, enter pick-up and destination passenger and pickup date and time to enter details, search, price compare or service, select offer and book now! So easy.

2. Why is it better to book a vehicle via Duesseldorf-flughafentransfer.de, than a regular taxi?

Duesseldorf-flughafentransfer.de provides transfers at fixed prices. The prices are not dependent on the traffic situation, therefore the prices are cheaper than normal taxis.

3. Refer to the prices on the person or on the vehicle?

The price refers to the vehicle and not the person. Vehicle size depends on the size and number of luggage.

4. Which vehicles can I choose?

Limousine vehicle - 4 people maximum 3 suitcases and 2 pieces of hand luggage..

Station vehicle- 4 Persons 4 suitcases and 4 pieces hand luggage.

MPV - Max. 8 persons 8 suitcases and 8 pieces of hand luggage..

5. How can I pay?

Payment is made only online via PAYPAL. You can bank transfer or online securely with the following credit cards to pay (Amex, Visa, Mastercard).

6. The price includes a tip?

No, it is available to give free tip.

7.  When will I receive a bill, if this is required?

You get on request immediately an invoice from Duesseldorf-flughafentransfer.de (Mediadoxx GmbH) Online via mail issued after a successful payment.

8. How do I find my driver?

Your driver will pick you up at the address stipulated by you.

9. Where do I meet my driver after landing at the airport.

Your driver is waiting for you in the arrivals hall, in front of the Airport Information Desk with your name plate.

10. What happens if I can not find my driver?

Should it be the case, please call the service provider's phone number (you will receive confirmation by email) as soon as possible to !! When the driver or service provider is not reachable please call us at +49 211-417-248-61 and our experienced staff will assist you.

11. What do if the flight is early or late?

We monitor your flight and your driver will wait for you if the flight is delayed. There are no additional fees by the delay to you. If your departure time is delayed by more than an hour, call the service provider's phone number (you will receive with confirmation email) please.

12. What happens if my flight is canceled?

Please call the service provider's phone number (you will receive confirmation by email) as soon as possible or send us an email to: contact@duesseldorf-flughafentransfer.de . In this case, you will not be charged. You can rebook the service at no additional cost to another day and another time.

13. Can I bring animals with the transfer?

Animals may be carried only in designated transport boxes and transported only in the trunk. It could be charged from € 5 fee (depends on service provider).

14. Can I cancel my order?

If you want to change or cancel your order, please click the cancellation link in the received confirmation mail or call us at +49 211-417-248-61.

15. What does it cost service for me?

The Transfer & passenger transportation price compare and book on our website duesseldorf-flughafentransfer.de is free of charge. In addition, we offer a number which you can reach us 7 days a week.

16. I have not received my confirmation e-mail?

Your confirmation email will be delivered immediately upon booking. If you did not get it, possibly as spam (especially Hotmail junk mail) have been identified. Please check your junk or spam folder before contacting us. If you have not received your confirmation email, please contact us at: + 49 211 987 072 41